Privacy Policy – Personal Data Protection
1. Introduction
We are committed to protecting your personal information and respecting your privacy. This policy explains how your data is collected, used, and safeguarded when you use our services or interact with our website.
2. Information We Collect
We may collect personal information such as:
- Full name
- Contact details (email, phone number)
- Passport or identification details (when required for bookings)
- Payment information
- Travel preferences and special requests
This information is collected only when voluntarily provided by you during inquiries or bookings.
3. Use of Information
Your personal data is used for the following purposes:
- To process and manage reservations
- To provide customer support and communication
- To coordinate services with third-party providers (e.g., transport, train services)
- To improve our services and user experience
We do not sell, rent, or share your personal data for marketing purposes without your consent.
4. Data Protection and Security
We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. Your data is handled with strict confidentiality.
5. Sharing of Information
Your information may be shared only when necessary with trusted service providers involved in your यात्रा (such as transport operators or ticketing services). These providers are required to handle your data responsibly.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for data usage
To exercise these rights, you may contact us directly.
8. Cookies and Website Usage
Our website may use cookies to enhance user experience and analyze site traffic. You can choose to disable cookies through your browser settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
10. Contact
If you have any questions regarding this policy or your personal data, please contact us through our official communication channels.